Service DeskProjects & Service
Give every request an owner, a clock and a history.
Tickets with an owner, a clock, and a resolution.
7 days free. No card required.
Connected work
See how the work connects.
- 01
Start the work
Assign, record activity on and resolve a ticket.
- 02
Keep the record
Queue, priority, SLA and the email thread stay on the ticket.
- 03
See what changes
The customer-linked ticket keeps the resolution and any reopen history.
What you can do
- Tickets raised by email or by an agent, against a customer record
- Queues, assignment, and priority you configure
- SLA clocks for response and resolution, with a breach you can see coming
- Configured IMAP email-to-ticket with threading and attachments
- Resolution, reopen, and closure history per ticket
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Pharos / Product story
Service Desk
Tickets with an owner, a clock, and a resolution.
English audio and captionsRequirements & limits
What it needs
No additional module is required before this capability can be switched on.
Scope to confirm
A requester-visible product comment does not itself send outbound email. This is not a broad portal, CMDB, IT asset, or field-service system.
Bring your exact workflow to a walkthrough and we will show where Pharos fits and where it does not.
Keep your work connected
Put it to work.
One administrator. Three chosen modules. No card required.