Trial and workspace setup
Understand the seven-day trial, administrator account and module selection before you start.
Open the trial guideLightning support
Get back to the work that matters.
Choose your product or send Ansh the context. One clear route to someone who can help.
Email supportansh@getlightning.cloud
What do you need help with?
A Pharos workflow
Find the module's capabilities and current limits, or show us the point where your work is blocked.
Find your moduleSheets downloads
Get the Windows or Android app. If a download link expires, request a fresh link on the Sheets page.
Open Sheets downloadsBilling and payment
Keep your Quote ID and payment reference. If the bank shows a debit, check the existing payment before starting another purchase.
Review private checkoutShopify connection
Connect the correct store, review permissions and verify the records before relying on a sync.
Read the connection guidePrivacy and data requests
Find the named contact, workspace data locations and process for access, correction or deletion requests.
Open privacy informationShopify support
A connection you can verify.
- 01
Start in the intended workspace
Open Apps, then Shopify in Pharos. Use the store assigned to that workspace. The Shopify account approving the connection must have permission to install the app.
- 02
Review the permissions
Read the exact permissions Shopify asks you to approve. Confirm the store domain and account before continuing. Never send us a Shopify password, access token or recovery code.
- 03
Check the imported records
Inspect product and variant identifiers, location mapping and the inventory snapshot. Compare a small known set with Shopify before using the connection for daily operations.
- 04
Agree the production sync
Ask us to verify the exact store, sync direction, schedule and write permissions for your configuration. A successful connection alone does not confirm that every workflow or integration is enabled.
Help us reproduce it
A little context saves a lot of back and forth.
Include the product, workspace name, page, approximate time, what you expected and what happened. Add a screenshot with personal information hidden. For a payment issue, include the existing payment reference, never card details.
Send your support request